The importance of CRM in aviation and beyond
In aviation, Crew Resource Management (CRM) is an essential multidisciplinary discipline that encompasses a wide range of knowledge, skills and attitudes focused on the cognitive and interpersonal areas which are necessary for the effective management of the aviation system.
Cognitive skills include crucial mental processes such as “situation awareness”, “problem solving” and “decision making”.
One of the main goal of CRM is to improve the quality and efficiency of teamwork, superando le surpassing individual performance through synergistic collaboration.
Developed and improved over the past 40 years, these concepts have significantly contributed to the reduction of aviation accidents in the commercial sector.
Modern scientific research shows that adopting CRM techniques improves individuals’ metacognitive abilities, such as self-esteem and self-awareness, which in turn enhances group performance.
This approach emphasizes the importance of rediscovering and valuing personal skills that are often overlooked or undervalued, resulting in better teamwork organization, especially in emergency situations.
Today, applying the principles of aviation CRM to businesses is not only possible but highly advantageous, ensuring effective crisis management and improving overall performance.