In aviation, the multidisciplinary category of Crew Resource Management (CRM) includes a wide range of knowledge, skills, attitudes that mainly affect the cognitive and interpersonal relationship areas necessary for the management of the whole system. Cognitive skills can be defined as mental processes used to achieve a better level of“Situation awareness”, “problem solving”, “decision making”; and maintain them.
One of the fundamental aims of CRM is to ensure that teamwork is qualitatively and quantitatively better than that performed by individuals taken individually.
These concepts have been developed, developed and applied to commercial aviation over the last 40 years and have reduced the number of aircraft crashes.
Applying the aeronautical CRM to companies today is not only possible but can be the guarantee of the winning management of a crisis.